Refund & Cancellation Policy

This Refund & Cancellation Policy ("Policy") applies to all purchases made on the Practice Dost application, including but not limited to mock test series, PYQ (Previous Year Question) bundles, premium subscriptions, and any other digital content ("Paid Content") offered by [Insert Company/Legal Entity Name] ("Company," "we," "us").

Please read this Policy carefully before making any purchase. By completing a transaction on Practice Dost, you acknowledge and agree to the terms outlined below.

1. General Policy: No Refunds on Digital Goods

Practice Dost deals exclusively in digital products — including mock tests, PYQ compilations, and test series — which are delivered instantly and electronically upon successful payment.

As a general rule, all sales are final, and the Company does NOT offer refunds, cancellations, or exchanges once a purchase has been successfully completed and access to the Paid Content has been granted.

This policy exists because:

• Digital content is delivered instantly and is accessible to the user immediately upon payment confirmation;
• Unlike physical goods, digital content cannot be "returned" once accessed, viewed, or downloaded;
• The intellectual property (questions, solutions, explanations) is disclosed to the user at the moment of purchase, making reversal impractical and open to misuse.

This policy is consistent with standard practices for digital/EdTech products and is enforced strictly to prevent misuse of test content.

2. Limited Exceptions — When a Refund MAY Be Considered

While our default position is "No Refunds," we recognize that genuine technical issues can occur. Refunds will only be evaluated in the following specific, verifiable circumstances:

2.1 Verified Payment Failure with No Access Granted

If money was debited from your bank account, UPI, wallet, or card, but:

• You did not receive access to the purchased test series/content, AND
• Your account shows no corresponding purchase entry,

then you are eligible to request a refund, subject to verification.

2.2 Duplicate Payment

If you were accidentally charged twice for the same product due to a technical glitch (e.g., payment gateway error, network timeout causing a retry), the duplicate charge will be refunded upon verification.

2.3 Payment Deducted but Order Failed

If the payment gateway confirms a successful debit but the transaction status on our servers reflects "Failed" or "Pending" beyond a reasonable reconciliation period (typically 5–7 business days), you may request a refund or, at our discretion, be granted access to the intended content instead.

2.4 What Does NOT Qualify for a Refund

To be clear, the following situations are explicitly excluded from refund eligibility:

• Change of mind after purchase;
• Dissatisfaction with test difficulty level, question quality, or content relevance (users are encouraged to review free sample content before purchasing);
• Failure to use/attempt the purchased test series within its validity period;
• Purchasing the wrong test series/exam category by user error;
• Exam postponement, cancellation, or change in syllabus by the government authority conducting the exam;
• Any claim made after the applicable request window has expired (see Section 3);
• Requests based on non-selection or unsatisfactory exam performance.

3. Refund Request Process & Timeline

3.1 How to Request

To raise a refund request under the eligible exceptions in Section 2, please contact us within 48–72 hours of the transaction, providing:

1. Registered email/mobile number;
2. Transaction ID / Order ID;
3. Payment confirmation screenshot (bank SMS, UPI app screenshot, or card statement extract);
4. A brief description of the issue.

Email: info@practicedost.com Subject Line: "Refund Request – [Your Order ID]"

3.2 Verification & Resolution Timeline

Step Timeline Acknowledgement of request Within 24–48 hours Investigation & verification with payment gateway 5–7 business days Refund initiation (if approved) Within 7–10 business days of approval Credit to original payment method As per your bank/payment provider's processing timelines (typically 5–10 additional business days) Refunds, where approved, will be credited only to the original payment method used for the transaction. The Company cannot process refunds to a different bank account, card, or wallet.

4. Subscription Cancellations

If Practice Dost offers auto-renewing subscriptions via Google Play Billing:

• Subscriptions can be cancelled at any time through your Google Play Store account settings (Menu > Subscriptions).
• Cancellation will stop future billing cycles but does not entitle you to a refund for the current active billing period, during which you retain full access to Paid Content.
• Any refund for subscription payments made through Google Play is subject to Google Play's own refund policies, in addition to this Policy.

5. Company's Right to Deny Refund Requests

The Company reserves the sole and absolute discretion to deny refund requests that:

• Do not fall within the eligible exceptions listed in Section 2;
• Are raised after the applicable request window has lapsed;
• Show evidence of misuse, fraud, or manipulation (e.g., users who have already downloaded/attempted substantial portions of the purchased content);
• Are part of a pattern of repeated refund requests indicating abuse of this Policy.

6. Chargebacks

Initiating a chargeback with your bank or card issuer without first contacting our support team is a violation of these terms and may result in immediate and permanent suspension of your Practice Dost account, forfeiture of any remaining access to purchased content, and may be contested by the Company with supporting transaction evidence.

7. Changes to This Policy

The Company reserves the right to amend this Refund Policy at any time. Changes will be effective immediately upon posting within the App or on our website, with the "Last Updated" date revised accordingly.

8. Contact Us

For refund-related queries, please reach out to:

Practice Dost Email: info@practicedost.com Support Hours: Mon–Sat, 10 AM – 6 PM IST